Moonpetal Studio

Shibuya 2-21-1, Shibuya-ku

Tokyo 150-0002, Japan

Phone: +81334009088

Email: info@moon-peta-l.com

Privacy Policy

Last updated: November 28, 2025

Our Commitment to Your Privacy

At Moonpetal, we understand that privacy is personal and important. When you visit our website or reach out to learn about our kawaii game development services, you're trusting us with information about yourself. We take that trust seriously and believe you deserve to know exactly how we handle your data.

This privacy policy explains what information we collect, why we collect it, how we use it, and what rights you have regarding your personal data. We've written this in plain language because we believe transparency shouldn't require a law degree to understand.

Operating from Tokyo, we comply with applicable data protection regulations including GDPR for European visitors and Japan's Act on the Protection of Personal Information. Your privacy matters to us regardless of where you're located.

Information We Collect

Information You Provide Directly

When you contact us through our website, you choose to share certain information with us:

  • Contact Forms: When you fill out our contact form, we collect your name, email address, and any message or project details you share. This helps us understand your needs and respond appropriately to your inquiry about our game development services.
  • Email Communications: If you email us directly, we retain that correspondence along with your email address and the content of your messages. This creates a record of our conversation and ensures continuity in our discussions.
  • Project Information: During consultations, you might share details about your game concepts, character designs, or business goals. We treat this information confidentially and use it solely to provide you with relevant advice and services.

Information Collected Automatically

When you visit our website, certain technical information is collected automatically:

  • Usage Data: We track how visitors interact with our website, including which pages you view, how long you spend reading content, and which links you click. This helps us understand what information visitors find most valuable.
  • Device Information: We collect basic technical details about your device and browser, such as browser type, operating system, and screen resolution. This ensures our website displays correctly across different devices.
  • Cookies and Similar Technologies: We use cookies to enhance your browsing experience and analyze website traffic. You can learn more about this in our Cookie Policy and adjust your preferences at any time.
  • IP Addresses: Your IP address is logged when you visit our site. We use this for security purposes and to understand general geographic patterns in our website traffic, but we don't use it to identify individual visitors.

Legal Basis for Processing

We process your personal data based on several legal grounds: your consent when you choose to contact us or accept cookies, our legitimate business interests in improving our services and responding to inquiries, contractual necessity when discussing potential projects, and legal obligations we must fulfill as a business operating in Japan.

How We Use Your Information

Responding to Your Inquiries

When you contact us about our kawaii game development services, we use your information to respond thoughtfully to your questions, provide relevant information about our offerings, and discuss how we might help with your project.

Improving Our Services

Website usage data helps us understand which content resonates with visitors, which pages need improvement, and how we can make information easier to find. This ongoing refinement ensures we're providing the most helpful experience possible.

Website Analytics

We analyze aggregate data about how people use our website to identify trends, measure the effectiveness of our content, and make informed decisions about future improvements. This analysis uses anonymized data that doesn't identify individual visitors.

Security and Fraud Prevention

We monitor for unusual patterns or suspicious activity to protect both our website and our visitors from security threats, spam, and fraudulent behavior. This helps maintain a safe environment for everyone.

Legal Compliance

In certain situations, we may need to use or disclose information to comply with legal requirements, respond to lawful requests from authorities, or protect our legal rights and the safety of our users.

Sharing Your Information

We don't sell your personal information to anyone. Period. However, we do share certain data with trusted service providers who help us operate our website and business:

  • Website Hosting and Infrastructure: Our website is hosted by service providers who maintain the servers and infrastructure that make our site accessible to you.
  • Analytics Services: We use analytics tools to understand how visitors use our website. These services process data on our behalf according to their own privacy policies.
  • Communication Tools: Email service providers help us send and receive messages, storing correspondence as part of that service.

All third-party service providers are carefully selected and required to maintain appropriate data protection standards. They're only permitted to use your information as necessary to provide their specific services to us.

How We Protect Your Information

We implement reasonable security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. While no internet transmission is completely secure, we take data protection seriously:

  • Our website uses HTTPS encryption to protect data transmitted between your browser and our servers
  • Access to personal data is limited to team members who need it to perform their job responsibilities
  • We regularly review and update our security practices to address emerging threats
  • We maintain backups of data to prevent loss, while ensuring backup systems are also properly secured

We retain personal information only as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. Contact form submissions and email correspondence are typically retained for business record purposes, but you can request deletion of your data at any time.

Your Privacy Rights

You have significant control over your personal information. Depending on your location, you may have the following rights:

Right to Access

You can request a copy of the personal information we hold about you. We'll provide this in a commonly used electronic format so you can review what data we have.

Right to Rectification

If any information we have about you is incorrect or incomplete, you have the right to have it corrected. Simply let us know what needs to be updated.

Right to Erasure

You can request that we delete your personal information. We'll comply unless we have a legal obligation to retain it or another legitimate reason to keep it.

Right to Data Portability

You can request your data in a structured, machine-readable format that you can transfer to another service provider if you wish.

Right to Object

You can object to certain types of data processing, particularly for direct marketing purposes or processing based on legitimate interests.

Right to Withdraw Consent

Where we process your data based on your consent, you can withdraw that consent at any time. This won't affect the lawfulness of processing that occurred before you withdrew consent.

To exercise any of these rights, please contact us using the information provided at the top of this page. We'll respond to your request within a reasonable timeframe and in accordance with applicable data protection laws.

Your Rights and Opt-Out Instructions

You are not required to provide any personal information when using this website. If you prefer not to share your data, you may:

  • Avoid filling out contact forms, account registrations, or any data-submitting features
  • Disable cookies through your browser settings (see our Cookie Policy for more details)
  • Contact us directly to request the deletion of any previously shared personal data

We respect your privacy choices. If you would like us to delete your data, please reach out to us at the contact details provided on our Contact page. We will process your request promptly.

Children's Privacy

Our website is designed for adults interested in professional game development services. We don't knowingly collect personal information from children under 16 years of age. If you're a parent or guardian and believe your child has provided us with personal information, please contact us so we can delete that information.

While our games often feature cute, family-friendly characters, the business services we offer through this website are intended for adults making professional decisions about game development projects.

International Data Transfers

Moonpetal operates from Tokyo, Japan. If you're visiting our website from outside Japan, please be aware that your information may be transferred to, stored, and processed in Japan or other countries where our service providers operate.

Different countries have varying data protection laws. When we transfer personal data internationally, we ensure appropriate safeguards are in place to protect your information in accordance with applicable data protection regulations.

Changes to This Privacy Policy

We may update this privacy policy from time to time to reflect changes in our practices, technologies, legal requirements, or other factors. When we make significant changes, we'll update the "Last updated" date at the top of this page.

We encourage you to review this policy periodically to stay informed about how we're protecting your information. Continued use of our website after changes are posted constitutes your acceptance of those changes.

Questions About Privacy?

If you have questions about this privacy policy, concerns about how your data is handled, or wish to exercise your privacy rights, we're here to help. Please don't hesitate to reach out to us.

You can contact us at:

Moonpetal

Shibuya 2-21-1, Shibuya-ku

Tokyo 150-0002, Japan

Email: info@moon-peta-l.com

Phone: +81334009088

We aim to respond to all privacy-related inquiries within a reasonable timeframe. Your privacy matters to us, and we're committed to addressing your concerns thoughtfully and thoroughly.